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Common questions and troubleshooting guides. Can't find what you need? Contact support.

Banner not showing on my site

Verify the Conzentor script tag is placed in the <head> of your page, before any other scripts.
Check that the script key in the URL matches the one shown in your dashboard (Dashboard > Domain > Embed).
Confirm the domain in your dashboard matches the domain where the banner should appear. Subdomains must match exactly.
Open your browser's developer console and look for any errors related to Conzentor.
Try appending ?conzentor_test=1 to your URL to force the banner to show regardless of prior consent.

Navigate to your domain in the dashboard and click "Run Scan" to trigger a fresh cookie scan.
Check the scan status — scans typically complete within 30–60 seconds.
The scanner visits your homepage and follows key links. If cookies are set on pages the scanner doesn't reach, they may not be detected automatically.
You can manually add cookies via the dashboard if needed.

Check that the API is reachable by visiting https://api.conzentor.com/health in your browser.
Open your browser's developer console (Network tab) and look for requests to api.conzentor.com/v1/consent.
Ensure your Content Security Policy (CSP) allows connections to api.conzentor.com and cdn.conzentor.com.
If you're using a reverse proxy or CDN, make sure it isn't blocking POST requests to the API.

Add ?conzentor_test=1 to any page URL on your site. This forces the banner to appear even if you have already given consent.
This is useful for verifying the banner design, language detection, and consent flow without clearing cookies.
The test parameter does not affect real visitors.

Go to your domain in the dashboard and click the "Re-prompt" button.
This invalidates all existing consent records for that domain, causing every visitor to see the banner again on their next visit.
Use this when you've changed cookie categories, added new tracking scripts, or updated your privacy policy.

Go to Dashboard > Domain > Embed for step-by-step GTM instructions.
Conzentor automatically sets Google Consent Mode v2 signals (ad_storage, analytics_storage, etc.) so GTM tags fire only when consent is granted.
No custom GTM template is needed — the consent script handles everything.

Conzentor provides the technical tools for GDPR compliance: prior consent, granular categories, and a full audit trail.
Review our Data Processing Agreement (DPA) at conzentor.com/dpa and link it from your privacy policy.
Ensure your privacy policy lists the cookies your site uses and explains how visitors can withdraw consent.
Conzentor stores consent proof (timestamp, categories, IP hash) so you can demonstrate compliance if audited.