Terms of Service

Last updated: 6 April 2026

These Terms of Service (“Terms”) govern your use of Conzentor, a cookie consent management platform operated by SOAK A/S, CVR SOAK, a company incorporated in Denmark (“we”, “us”, “Conzentor”).

By creating an account you agree to these Terms. If you do not agree, do not use the Service.

1. Service Description

Conzentor provides a cookie consent management platform that enables website operators to collect, record, and manage visitor consent for cookies and similar tracking technologies. The Service includes a dashboard, consent banner script, cookie scanner, consent logging, and analytics.

2. Account Registration

You must provide accurate information when creating an account. You are responsible for maintaining the confidentiality of your credentials and for all activity under your account. You must be at least 18 years old or the age of legal majority in your jurisdiction.

3. Acceptable Use

You agree not to:

  • Use the Service for any unlawful purpose
  • Attempt to gain unauthorized access to the Service or its systems
  • Interfere with other users or the infrastructure of the Service
  • Reverse engineer, decompile, or disassemble any part of the Service
  • Resell or sublicense the Service without written consent
  • Use the Service to deploy deceptive consent mechanisms (dark patterns)

4. Plans and Billing

Conzentor offers free and paid subscription plans. Paid plans are billed monthly or annually through our payment processor, Lemon Squeezy, which acts as Merchant of Record and handles all tax obligations including EU VAT.

You may upgrade, downgrade, or cancel your plan at any time through the dashboard. Cancellations take effect at the end of the current billing period. We do not offer refunds for partial billing periods.

5. Service Level

We target 99.9% uptime for the consent script delivery (CDN) and API. We do not guarantee uptime and are not liable for damages arising from downtime. Scheduled maintenance will be announced in advance when possible.

6. Data Processing

When you use Conzentor to collect consent from your website visitors, you act as the Data Controller and we act as the Data Processor. Our Data Processing Agreement governs this relationship. You are responsible for ensuring your use of the Service complies with applicable privacy laws (GDPR, ePrivacy Directive, CCPA, etc.).

7. Intellectual Property

The Service, including its code, design, and documentation, is owned by SOAK A/S. Your content (domain configurations, banner customizations, consent data) remains yours. You grant us a limited license to process your content solely to provide the Service.

8. Limitation of Liability

To the maximum extent permitted by law, Conzentor is provided “as is” without warranties of any kind. We are not liable for any indirect, incidental, special, or consequential damages. Our total liability is limited to the amount you paid us in the 12 months preceding the claim.

Conzentor functions as a management tool for consent. The platform does not provide legal guidance and does not guarantee regulatory compliance. You are responsible for configuring the Service appropriately for your jurisdiction and use case.

9. Termination

Either party may terminate at any time. Upon termination, your account data will be retained for 30 days, after which it will be permanently deleted. Consent logs collected on behalf of your visitors will be anonymized and retained as required by law.

10. Changes to Terms

We may update these Terms from time to time. Material changes will be communicated via email or dashboard notification at least 30 days before taking effect. Continued use after the effective date constitutes acceptance.

11. Governing Law

These Terms are governed by the laws of Denmark. Disputes will be resolved in the courts of Copenhagen, Denmark.

12. Contact

SOAK A/S
Email: legal@conzentor.com
Website: conzentor.com